CRE8 Inc | Independent Consultants: Improving Processes, People & Systems

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On-line "Free" public utility process, technology, and governance planning workshop, 20 important ideas in 20 minutes.

Public Utilities including electric, natural gas, water, sewage, telephone, and transportation are under pressure to improve processes, reduce risk, improve service, comply with regulation and respond to public disclosure and litigation requests.

Utilities can response by improving current processes, better use of currently owned computer systems, replacing systems that are not functioning correctly or are at the end of life, strengthening information governance and record information management, and better managing content stored in email, shared network drives, data systems, and paper.

This 20-minute free workshop will discuss, from an independent consultant “vendor neutral” point of view, for Utilities:

  • process improvement methods (LEAN, Six Sigma, BPM, Re-engineering),
  • a six-step process improvement approach for Utilities,
  • how to improve the functionality of currently owned systems,
  • keys to computer system replacement planning (off the shelf COTS and custom developed),
  • how to assess and improve IG information governance and RIM records information management; policies procedures, schedules, and
  • keys to planning for ECM electronic content management, digital signatures, workflow, and electronic record management technologies.


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Mr. George Dunn, President of CRE8 Independent Consultants, has extensive experience assisting Public Utilities with process improvement and computer system replacement. He has led efforts to improve IG information governance and RIM records information management policies, procedures, and schedules. He has successfully designed systems from 25 to over 25,000 users, and improved processes for organizations ranging in size from 25 to over 250,000 employees. George is certified in system development, workflow, LEAN, Six Sigma, and BPM; has participated in worldwide technology standards committees; and is a highly rated speaker and author for AIIM, ARMA, and Document Strategy Forum.


CRE8 Independent Consultants specializes in helping Utilities plan for process improvement, electronic content management, workflow, information governance, and records information management. As independent consultants, CRE8 does not sell or represent technology solutions. This allows CRE8 to provide an independent voice, to help Utilities plan for and evaluate technology, software vendor, and integrator options.